A blog about all things digital

Tombras Deploys Responsive Design In Its New Website

“A million screens have bloomed, and we need to build for all of them,” said Mashable’s Pete Cashmore recently.  That’s exactly what The Tombras Group has done with its newly redesigned website.

Responsive design means baking mobile functionality right into your site. No more phone versus tablet versus desktop version – your website is accessible and user friendly, regardless of the platform.  Specifically, a responsive web design uses queries of programming code to determine what device it’s served on and sizes images accordingly to fit the particular screen. Content columns shrink. Sidebars disappear. Layouts shift. One website works across multiple screens.

Google commands 67 percent search market share and considers responsive web design an industry best practice. Responsive design sites have one URL and the same HTML regardless of the device, making it easier for Google to crawl and index content. Another benefit of responsive design is that the content lives on one website so it’s simple to link to and share.  Multiple sites require multiple SEO campaigns. A responsive site is critical for effective search engine optimization.

“Tombras is committed to creating world-class websites for our clients,” said Dooley Tombras, senior vice president and agency principal. “Responsive design is not the future. It’s now.”

Another aspect of The Tombras Group’s new website is the ability to change the site’s behavior in response to different devices. For example, on touch devices, swiping is incorporated into the user experience.

Mobile traffic to tombras.com has increased nearly 300 percent since last year. With the trend toward smartphone and tablet usage steadily increasing, 2013 will be the year of responsive design.

Laura Mansfield Bower is Senior Vice President and Director of Public Relations and Social Media for The Tombras Group.

 

 

 

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2013 PR Fails: The “B” List

In celebrity-speak, going from the “A” List to the “B” List is a failure. It’s like going from Academy Award-winning Jennifer Lawrence prominence to Kim Kardashian status, and frankly it’s a little embarrassing. So it’s appropriate that the biggest PR fails so far this year all have one thing in common … the letter “B.”

The year has barely even begun (we’re just 1/6 of the way through to be exact), and it feels like we’ve already had a whole 12-month’s worth of high-profile PR blunders. It all started with the Beyoncé lip-syncing-the-star-spangled-banner incident at President Obama’s second inauguration and was followed closely by a disgruntled Applebee’s employee’s receipt-post on Reddit. Then came the way-too-generous Best Buy Facebook coupon and the UK Burger King horsemeat scandal. And lest we forget the Bieber Instagrammed pot picture, we definitely will remember the Super Bowl Blackout.

Here’s how some of these “B” List PR blunders could have stayed on the “A” List:

The “B” List Fail: Beyoncé came under fire for pre-recording and lip-syncing her “Star Spangled Banner” performance at the 2013 inauguration ceremony. After a lot of confusion on whether or not she lip-synced it and mixed messages given from people involved in the performance, Beyoncé came out and admitted to pre-recording the performance. She then sang a live version at a press conference to prove she can, in fact, give a stellar performance of the song.

How to Make the “A” List:  Way too much time passed between allegations that Beyoncé lip-synced and her eventual admission. If, perhaps, she had “come clean” about it right away, and explained that many factors played into her decision to pre-record the song, it wouldn’t have blown up so badly. In PR, timing is everything.

 

The “B” List Fail: After a customer at an Applebee’s in St. Louis left a waitress a 0 percent tip and wrote, “I give God 10 percent, why do you get 18?” the waitress went and posted a picture of it on Reddit. She was fired after the photo went viral “violating [the customer’s] right to privacy,” which incited thousands of negative Facebook and Reddit comments directed towards the brand. Applebee’s disabled the feature on Facebook that allows fans to post a comment on the page and issued a statement. As the negative comments kept pouring in, Applebee’s started deleting some of them, inciting even more anger.

How to Make the “A” List: Because almost all companies have a social media presence now, it is important for PR to play a large role in social strategy and how communication is managed in a crisis situation. Instead of deleting comments, Applebee’s should have addressed as many complaints as possible. People were going to use this as an outlet regardless of what was said to them in response, so it was best to let people feel like they were being seen, heard and understood, which would have been accomplished by not deleting their posts.

 

The “B” List Fail: Burger King in the United Kingdom entered into the news spotlight after the discovery was made that it was serving unlabeled horsemeat in its burgers. Uproar about this unsavory meat choice spread throughout the UK as well as the U.S., too. Burger King issued a statement saying that it is looking into its suppliers and are going to be working on looking more closely at what the suppliers are sending to the restaurants. The credibility of Burger King has still been diminished and steps to fix this are only just beginning.

How to Make the “A” List: In order to gain control of the situation, Burger King should take a step further and look into starting an effort to create or uplift policy against having horsemeat in consumer products. BK management should begin an effort to speak out against this type of thing happening again, and with all the additional stories breaking in the UK right now about other places using horsemeat; they still have the chance to be leaders in an effort like this.

The Super Bowl Blackout ended up being a PR fail for some brands that unsuccessfully planned their input in the Super Bowl conversation, like Coke, and a PR win for others like Oreo. As for the Biebs, someone needs to get him a better PR manager… and quick.

What other big PR fails have you noticed this year?

 

 Taylor Griffin is a Public Relations and Social Media Specialist at The Tombras Group.

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Tri-Cities ADDY Awards

The Tombras Group was awarded with the following at the Tri-Cities ADDY Awards last Saturday:

13 Gold ADDY Awards
6 Silver ADDY Awards

Best of Show: Birthplace of Country Music Brochure produced for the Birthplace of Country Music
Best of Show: Bristol Lightning in a Bottle produced for Bristol Motor Speedway

We’d like to congratulate everyone who was recognized for their hard work and dedication. A special thanks to all of our AEs, creatives and production managers who make all of this award-winning work possible!

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Facetagram: The New Normal

In the real word a picture is worth 1,000 words. On Facebook a photo is worth 1,000 likes.

Social mobility and the influence of Instagram are taking the social sphere to a more visual standard. As text posts and text-based graphics become passé, brands are taking advantage of Instagram on Facebook (aka Facetagram) to pump up engagement. In essence, Facetagram is becoming the new normal.

How can your brand take advantage of this? Whether you have a million followers or ten followers, these four brands are great examples of why you need photos and how your brand can successfully transition into the world of Facetagramming!

 

What: Keep Them Coming Back
How: Facetagram Gives Contests Wings

Facebook contests can be difficult to manage. Rules on what can be posted where by whom seem to change every other day. The process can be labor and resource intensive. Instead, why not run a contest on Instagram and promote it via Facebook?

Red Bull earns the gold in this sport. Last summer, the extreme company created a microsite that aggregated photos from Instagram. Users found the theme of the week, hashtagged a photo on Instagram with it and voted on other photos in its stream. By promoting the contest on Facebook, the brand was able to seamlessly capture audiences on both platforms. This strategy kept users coming back to the Facebook page to get the latest hashtags, and kept them on the brand’s site to see if they had won.


What: Get Them To Buy Without Breaking Your Budget
How: Interactaroo

On Twitter, anyone can make a fan’s day with a simple retweet. That just isn’t possible with plain old Facebook. However, the power of Facetagram takes interaction to a whole new level. If anyone understands this, it’s Bonnaroo.

The ‘Roo team asked Bonnaroovians to upload photos to their social properties tagged with #BackToRoo. Then some of the photos started popping up in the festival’s countdown and other marketing material. One post simply said “SHARE if you’re headed back to the farm this summer!!” and was accompanied by ticket sale information. Within 2 hours it received more than 1,600 shares. If an average of 25 people saw each share, Bonnaroo’s fans just told more than 40,000 people that they are going to the festival this year and that tickets go on sale Saturday. How’s that for advertising?

What: Come Visit Us!
How: Keep it Peaceful

Of all the industries benefiting from the Facebook/Instagram relationship, tourism is getting the biggest boost. Smartphones are revolutionizing the way people see travel. Sure professional picturesque views are great for guide books, but on social it’s all about the small stuff.

The Peaceful Side of the Smokies has this covered. Capturing quick snaps of everything from Cades Cove to creatures playing in their natural habitats, the brand makes Townsend, TN and Blount County look warm and inviting. Take this picture of a foggy morning in the mountains. Adventure enthusiasts and nature lovers instantly began sharing the photo, commenting on the beauty of the Smoky Mountains and how many great memories they have there. Geo-pinning the location where the photo was taken, takes the guess work out of traveling to make trekking through your neck of the woods a whole lot easier.

What: Capture Millennials
How: Facetagram Locos Tacos

One brand partnership and one awesome Facetagrammer took the brand from the bottom of the fast food chain to the top. Understanding that Millennials were flocking to Instagram and accessing Facebook from their phones, the brand began Facetagramming pretty much everything with its logo on it.

The real proof of the brand’s Facetagram prowess came with a post that introduced the new Cool Ranch Doritos Locos Tacos. The social engagement on this post is pretty impressive, 91,034 likes and 23,527 shares, as is the fact that the media picked up on it instantly—but the true genius it that it proved that Taco Bell does what a lot of other brands don’t: it listened. People begged for a Cool Ranch taco and The Bell delivered it straight to Facetagram, the place it knew its audience frequented the most.

 

 

Lindsey Hughes is a Social Media Specialist at The Tombras Group

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And The ADDY Award Goes To …

We were honored to be awarded with the following Local ADDY Awards this past Saturday night:

40 Gold ADDY Awards
86 Silver ADDY Awards
7 Bronze Citations of Excellence

2013 President’s Award: Amanda Lewis

Best of Show Overall: Football Fan Experience Website produced for the University of TN Athletic Department
Best of Show Interactive: Football Fan Experience Website produced for the University of TN Athletic Department
Best of Show Print: Low Impact Vacation Print Advertising Campaign produced for the Smoky Mountain Tourism Development Authority
Best of Show Collateral: Axis Brochure produced for Axis Wake Research
Best of Show TV: Hopscotch produced for East TN Children’s Hospital

Special Judges Awards:
American Cancer Society’s Gala Collateral Campaign
National Highway Traffic Safety Administration’s Dark of Night Web Video

Special thanks to all of our AEs, creatives and production managers who make all of this award-winning work possible!

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We’re Going Back, Back to School Again

The Tombras Group is heading back to school! Well, not really. As construction begins on the lower portion of Tombras headquarters on Concord Street, a select few have moved up the hill to the old Tyson Junior High School building. Those of us housed in what we’re calling “Tombras East” are taking full advantage of our new amenities. Located in the school’s old auditorium we’ve found fun ways to incorporate a little middle school fun into our daily work lives.

In the Social Alcove we have daily lesson plans, notebook doodles, and even our own little mascot the Tweet-y Bird.

Our little dart board keeps our minds in tip top shape and Professor Charlie always has some candy (and a few words of wisdom) on hand when we need a little pick-me-up. Of course, school wouldn’t be school without recess. We enjoy chats in the west court yard and a little wall ball in the east.

Our developers work hard to master advance computer science (while cramming in a game or two of Oregon Trail). But don’t worry—Vice Principal and VP Media Queen, Joye, keeps us in line all day long, while Phineas and Ferb help crack down on any funny business.

We’re a bit spoiled, so sometimes visitors from Tombras West make the perilous trek up the hill to take advantage of our basketball court. So far we’re up four games to one and are getting in shape to dominate during March Madness:

 

 

Lindsey Hughes is a Social Media Specialist at The Tombras Group

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Monopoly Board Game: Say Goodbye To The Iron & Hello To The Cat

I was always the Scottie dog growing up. My brother was the race car. And the iron, sad symbol of domestic drudgery? My mom took that one. Decades later, I’ve still got that same vintage Monopoly board game, the one from my childhood. There’s sand in the box from countless beach trips. The board is warped and smells vaguely of popcorn and mildew. The paper money is stained and soft, which makes it kind of hard to stack.

When Hasbro crowd-sourced Monopoly’s token retirement selection on Facebook, board game enthusiasts from its 10 million-strong fan community weighed in from 120 different countries. As a result of this interactive ballot, the lowly iron, my mom’s personal totem, was officially retired. It garnered a measly eight percent of the vote. My Scottie dog got its own Get-out-of-Jail Free pass with 29 percent of participants voting to keep it. Among the new tokens, the house cat beat out a robot, a guitar, a helicopter and a diamond ring to become the shiny new kid on the Boardwalk with 31 percent of the vote.

(Continued)

Click here to read more of Laura Bower’s guest blog on Bit Rebels

 

Laura Mansfield Bower is Senior Vice President and Director of Public Relations and Social Media for The Tombras Group.

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